FAQs
1. How to purchase NORMMONO items?
- Put your wanted items into cart
- Choose shipping method and paying method
- Pay with your preferable method
- Send us your payment record
- Order dispatch
(In-stock products: Dispatch in 3 working days)
(Pre-order products: Dispatch in 5 working days once products arrived)
2. Can I return or exchange?
No refund and exchange
2. How are shipping rates calculated?
We offer free shipping for orders over HKD$700.
Otherwise, HK$25 for shipping.
4. Which carrier can I choose for delivery?
SF express is available at the moment.
5. How to track my order?
We will send you a tracking number once the parcel is delivered.
6. How long does it take for my order to arrive?
After dispatch, estimate delivery takes 3-7 days (Depends on carrier)
For pre-order items, as they are ordered for Korea, total estimated delivery takes 10-20 days. Please take special note before purchasing, thank you.
For In-Stock items, estimated delivery time takes 5-10 days.
7. Can I reserve any items ?
No, putting an item in your shopping basket does not reserve it for you.
8. Which payment method can I choose?
We accept FPS or Bank Deposit.
9. Can I combine my orders?
Sorry, no.
10. Can I cancel my order?
Pre-order items are not allowed to cancel.
In-stock items can be cancelled before dispatch.